Managing People and Organization for Problem Solving Skills

Question: Discuss about theManaging People and Organization for Problem Solving Skills. Answer: I happened to be a student leader in the third year during my high school education. I was tasked with ensuring that students follow general regulations within the school compound particularly attending classes, maintaining cleanliness within compound and school facilities and providing guidelines to students on expected conduct. I remember one incident where I found a student sleeping in the dormitory during time for night preps and I disciplined him by letting him clean his class alone in the morning. I later learnt that the student was suffering from depression due to bad relationship among his parents. Due to emotional disability, the student hard difficult time and could not concentrate in studying. Problem solving skills is important concept for everyone since one is likely to encounter problems in daily life both at home, schools or at work. Effective communication plays critical role when handling problems (Suter et al., 2009). I did not take time to talk with the student to identify what was the problem. It has been reported that the first step in problem solving is defining the problem. Identifying the real issues helps in dealing with the problem more effectively rather than its symptoms (Stephen Dixon, 2008). By not having conversation with the student, I was not able to identify what frustrates him. Communication could have brought issues to light that could have helped me adopt strategies to handle the issue with care. Another critical component of problem solving that could have worked best is prevention rather than blame. It is reported that disciplinary actions against employees with faults may not be effective since accountability may not necessarily means initiating punishment. I believe most mistakes from the students are unintentional and with this case the student did not intent to skip evening preps. Accountability in problem solving helps in taking responsibility for the actions to ensure that the problem do not occur in future (Rothstein, 2009). I could have involved school administration probably the counsellor to encourage the student prevent the problem from occurring again. Another important concept in problem solving is goal setting. The overall goals are known to lead everyone to common agreement and helps in accommodating different views (Frensch Funke, 2014). Explaining to student the overall impacts of his action to his academic performance. Sitting down and having meaningful conversation help in building strong relationship for resolving issues. If I encounter similar problem in future in organization, I will be able to initiate strategies to help employee come up with appropriate solution. I will have a conversation with staff who had faulted in order to do brainstorming to come up with possible solutions. Effective leadership that is based on transparent communication helps in problem solving process. I will facilitate open dialogue with employees in order to map-out effective path that produce sustainable solution. Avoiding finger-pointing and being professional increase employee engagement to provide solution to their own problems. However, it is important to monitor result and have constant meetings with employees to identify problem early before worsening. It is reported that motivating employees through financial and non-financial benefits helps in increasing their morale enhancing their productivity and problem solving. The major obstacle that is likely to be encountered is developing realistic plan that accommodate everyone. This could be solved by encouraging creativity and innovation among employees by utilizing their strengths to come up with strategies that offers sustainable solution. References Frensch, P. A., Funke, J. (2014).Complex problem solving: The European perspective. Psychology Press. Rothstein, R. (2009). Getting accountability right.Education Week,28, 26-36. Stephen, D. G., Dixon, J. A. (2008). The self-organization of insight: entropy and power laws in problem solving.Journal of Problem Solving,2(1), 72-101. Suter, E., Arndt, J., Arthur, N., Parboosingh, J., Taylor, E., Deutschlander, S. (2009). Role understanding and effective communication as core competencies for collaborative practice.Journal of interprofessional care,23(1), 41-51.